Event Concluded
Surveillance
Advanced CX through voice, biometrics and AI
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Webinar
Feb 28, 2023
01:00 PM - 02:00 PM EST
About Event
During this Argano, Microsoft and Nuance webinar about advanced CX through voice, biometrics, and AI, you will learn how to increase your CSAT, NPS and ESAT scores by providing a superior level of voice services through the Microsoft Digital Contact Center (DCC), Nuance Gatekeeper, and the Argano High-Performance CX Connect data model.We will discuss best practices on how to personalize every customer, partner and employee interaction, as well as how to decrease fraud and other complex use cases through biometrics. In addition to this, we will be providing advice about proactive and predictive next best actions through AI balance with a focus on people, process and technology.Join this webinar to learn:How Voice, Biometrics, AI and CX Connect can increase CSAT and NPS scores by providing seamless personalized, proactive and predictive voice interactions.How advanced use cases such as Fraud Prevention risk can be mitigatedHow Argano, Microsoft and Nuance can drive balance through a people, process and technology foundation
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